Return & Refund Policy
Return & Refund Policy
Thank you for choosing aeropress. Your satisfaction is very important to us.
1. Return Eligibility
Returns are accepted within 30 days of the delivery date. To be eligible for a return, items must meet the following conditions:
- Unused, unworn, and in their original packaging
- Proof of purchase is required
2. Non-Returnable Items
The following items are not eligible for return:
- Clearance or final sale items
- Gift cards
- Customized or personalized products
3. Refunds
After we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days and credited back to your original payment method.
4. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at VallesClener893@gmail.com. Please include photos to help us resolve the issue promptly.
5. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Shipping fees for your original order are calculated and displayed at checkout.
6. Order Cancellation
You may cancel an order within 12 hours of placing it by contacting us at VallesClener893@gmail.com. After this period, cancellations may not be possible.
Additional Information
Processing Time: Returns typically take 2–4 business days to be processed after arrival.
Shipping Time: Standard shipping for orders takes 7–15 business days.
If you have any questions or concerns about your order, please feel free to reach out to us at VallesClener893@gmail.com.